"We applaud Management Consulting Services for enhancing the effectiveness of human service agencies in this area. Your partnership with the philanthropic community provides solutions to challenges that nonprofits face every day, better enabling them to deliver quality programs and services. The United Way of Massachusetts Bay is proud to support this fine organization whose goals so much mirror our own." Marian L. Heard, President and Chief Executive Officer, United Way of Massachusetts Bay
"[Accomplishments included a] higher degree of shared understanding of basic organizational and management principles; principles of teamwork for managers. A clear, shared understanding emerged among board members. Staff development — which was the focus of the assessment — was achieved."
"We developed good internal systems and clearly defined roles and responsibilities. As a result of this work, we are evolving the agency into one that has staying power. There is an increased sense of confidence in the agency. The Board is also more aware of what it takes to do the day-to-day work. They are more realistic about what is required."
"Without MCS, we would not have achieved the growth and learning at the staff and board level."
"The strategic planning process was excellent. We had never had an organized plan. We never said 'no' to anything. Now, I feel so much more secure, whether I am doing fundraising or staff supervision. We have a game plan."